POSTED: 19th November 2015
Hybrid Desks Bring Smarter Check-In Technology to Perth
BCS has played a role in the upgrade and rationalisation of services at Perth Airport which sees facilities improvements designed to improve passenger satisfaction and operational efficiencies, including improvements in the baggage claim area and the ability to handle a significantly larger number of bags.
The introduction of leading edge
technology in the Virgin Australia check-in desks now means all of
Virgin Australia's operations are in one place within T1. The
high tech check in process gives additional flexibility and
efficiency to the airline and was developed by BCS in conjunction
with partner SITA and Melbourne's Vedaleon Technologies, with a
further rollout planned across Virgin Australia's network.
CEO Patrick Teo expects the
technology will continue its global rollout, finding particular
value in terminals sharing international and domestic flights. BCS
is an acknowledged leader in the smart technology behind
self-service check in and is currently working on an avatar-assist
SITA's James Murphy noted that the
Virgin Australia installation of hybrid desks in T1 was a
significant leap in combining agent technology and self-service
technology into one check-in unit, which automatically senses
whether to operate as self-service or agent assist, depending on
the screen position. Current plans are to roll the technology
out across the Australian carrier's network.
As well as the 14 hybrid desks, T1
now has 28 domestic check-in kiosks, bag-drop technology and 6 new
aerobridge departure gates.
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