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POSTED: 19th November 2015

Hybrid Desks Bring Smarter Check-In Technology to Perth

BCS has played a role in the upgrade and rationalisation of services at Perth Airport which sees facilities improvements designed to improve passenger satisfaction and operational efficiencies, including improvements in the baggage claim area and the ability to handle a significantly larger number of bags.

The introduction of leading edge technology in the Virgin Australia check-in desks now means all of Virgin Australia's operations are in one place within T1.  The high tech check in process gives additional flexibility and efficiency to the airline and was developed by BCS in conjunction with partner SITA and Melbourne's Vedaleon Technologies, with a further rollout planned across Virgin Australia's network.

CEO Patrick Teo expects the technology will continue its global rollout, finding particular value in terminals sharing international and domestic flights. BCS is an acknowledged leader in the smart technology behind self-service check in and is currently working on an avatar-assist application.

VirginPerth

SITA's James Murphy noted that the Virgin Australia installation of hybrid desks in T1 was a significant leap in combining agent technology and self-service technology into one check-in unit, which automatically senses whether to operate as self-service or agent assist, depending on the screen position.  Current plans are to roll the technology out across the Australian carrier's network.

As well as the 14 hybrid desks, T1 now has 28 domestic check-in kiosks, bag-drop technology and 6 new aerobridge departure gates.

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